The Leader's Playbook is ideal for leaders in any type of company. The concepts and principles throughout will guide the reader on a journey toward organizational excellence. This book redefines how leaders should approach quality. Chad Dorgan coined a "Quality First" concept, which is about embedding quality into the core of your business-its mission, values, and strategy-so it flows through every department, project, and initiative. By incorporating this central principle, leaders can drive alignment, empower teams, and create a culture of continuous improvement. This book provides a practical roadmap to: ■ Integrate quality into your organization's DNA. ■ Unify teams and initiatives with a clear focus. ■ Maximize performance while fostering innovation. Whether you're leading a start-up, a nonprofit, or a global corporation, this book offers the insights to transform how your organization operates. Don't just manage quality-lead with it. Take the first step toward building a resilient, high-performing organization today.

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